Our core expertise and competencies are focused on helping clients address 4 critical challenges:

1. Building hotels that are ‘future proof’

The majority of new hospitality developments fail to perform beyond launch. When new a hotel enjoys the benefit of being ‘flavour of the month’ but nine months later it often struggles to build any impetus and is quickly superceded by newer entries.

This failure is largely set in the development stage of a hotel. It is the direct result of developing the hotel as a series of project tasks rather than as a holistic entity focused on creating and delivering the type of added value that attracts guests into the future.

We help clients resolve this problem by providing a guidance and facilitation role to ensure the objectives of the owner, the needs of the target audience and the competitive proposition of the brand is effectively integrated into all aspects of property design, ID and operations.

Our experience as both manager and owners representative allows to us to understand the issues from all sides, to bridge communication gaps and find ways to ensure that the hotel is executed as envisioned.

2. Keeping ahead by continually getting the most from operational performance

The traditional method of building operational performance is to focus on the way a property performs relative to the category or benchmark set.

The inherent problem with this approach is that no matter how well the hotel does – it results in ‘better parity’ in which the guest sees and experience a relative rather than a proprietary difference.

We help clients resolve this problem by:
i. Identifying the operational areas that make a critical difference to the guest.
ii. Constructing ways to leverage current skills and create more impactful action.
iii. Helping operations implement the new SOP’s and skills.

Our experience across of range hotel categories means we fully understand management, human resource and financial issues involved in building higher standards of performance.

3. Optimising the value of your hotel property asset

Most companies that own real estate tend to have asset managers with real estate, or banking background, but having someone with hospitality experience is rare. We come from, and are part of the hospitality industry, and therefore we can provide customized solutions for hotel owners, on value based fee basis. The proposition is to focus on value creation and cash flow. Re positioning hotels to benefit hotel owners from changing consumer demand.

4. Ensuring you have the best brand or management partnership

Brand recommendation and Management contract negotiations for hotel developers and for individual owners with existing hotels, who would like to flag the hotel with a world class hotel brand. We negotiate the key commercial terms on behalf of the owner, and complete the assignment with signed Letter of Intent with Head of Terms by both parties.